Privacy policy.
**Hold the Line Recovery Non-Profit**
**Effective Date: November 2025**
**Last Modified: November 2025**
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Our Commitment to Privacy
Hold the Line Recovery Non-Profit ("we," "our," "us") is committed to protecting the privacy and confidentiality of all individuals we serve and supporters who contribute to our mission. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our website, services, or interact with our organization.
**We do not sell, trade, or rent your personal information to third parties.**
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What Information Do We Collect?
Information You Provide Directly
We collect information from you when you:
- Register on our site or enroll in our programs
- Make a donation
- Subscribe to our newsletter or communications
- Fill out a form or survey
- Contact us for information or support
- Participate in our recovery programs or services
**Information collected may include:**
- Name
- Email address
- Phone number
- Mailing address
- Date of birth (when necessary for program eligibility)
- Credit card or payment information (processed securely through third-party payment processors)
- Social Security Number (only when required for tax reporting purposes on donations over $250 or employment)
- Health and recovery information (only for program participants with proper consent)
- Emergency contact information
**Any data we request that is not required will be clearly specified as voluntary or optional.**
You may visit our website anonymously without providing personal information, though certain features and services will not be available.
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
Cookies and Third-Party Tracking
We use cookies to enhance your experience, analyze site traffic, and for marketing purposes. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to users based on their visit to our site and other sites on the Internet.
**You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at:** http://www.google.com/privacy_ads.html
You can also control cookies through your browser settings.
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How Do We Use Your Information?
We use the information we collect for the following purposes:
For All Users:
- To process donations and issue tax-deductible receipts
- To send periodic emails, newsletters, and organizational updates
- To improve our website and services based on feedback and usage patterns
- To respond to inquiries and provide customer support
- To comply with legal obligations and maintain proper records
- To protect against fraud and ensure security
For Program Participants:
- To provide recovery support services and track progress
- To coordinate care and communicate with authorized parties (with your consent)
- To maintain case management records
- To evaluate program effectiveness and outcomes
- To fulfill reporting requirements to funders and oversight agencies
Data Retention for Tracking Purposes
We retain donation records and donor information for accounting, tax reporting, and compliance purposes as required by law (generally 7 years minimum).
We retain client/participant records in accordance with applicable state and federal regulations, including but not limited to requirements under 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records) and relevant state laws. These records are maintained securely and access is strictly limited.
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How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information:
- **Secure Socket Layer (SSL) technology** to encrypt sensitive information transmitted online
- **Encryption** of sensitive data at rest
- **Limited access controls** - only authorized personnel with a legitimate need have access to personal information
- **Regular security assessments** and updates to our systems
- **Secure payment processing** through PCI-compliant third-party processors
- **Staff training** on privacy and confidentiality requirements
- **Physical security measures** for paper records
Credit card information is not stored on our servers. Payment processing is handled by secure third-party processors who comply with Payment Card Industry Data Security Standards (PCI-DSS).
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Information Sharing and Disclosure
**We do not sell, trade, or rent your personal information to third parties for marketing purposes.**
We may share your information only in the following limited circumstances:
With Your Consent
We will share your information when you explicitly authorize us to do so.
With Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our operations, or servicing you, including:
- Payment processors (for donation processing)
- Email service providers (for communications)
- Database and cloud storage providers
- Accounting and legal professionals
These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
For Legal Compliance
We may disclose information when required by law, such as:
- In response to court orders, subpoenas, or legal process
- To comply with tax reporting requirements (e.g., IRS Form 990)
- To protect our rights, property, or safety, or that of others
- To prevent fraud or illegal activity
Health Information (Program Participants)
For individuals enrolled in our recovery programs, we follow strict confidentiality rules under 42 CFR Part 2 and applicable state laws. We will not disclose substance use disorder treatment information without your written consent, except in specific circumstances permitted by law (such as medical emergencies, child abuse reporting, or court orders with proper legal authority).
Aggregate Data
We may share aggregated, de-identified information that cannot reasonably be used to identify you for research, program evaluation, or fundraising purposes.
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Donor Privacy and Tax Receipts
Donation Information
When you make a donation, we collect and retain:
- Name and contact information
- Donation amount and date
- Payment method (not full credit card numbers)
- Employer information (if applicable for matching gifts)
Tax Receipts
As a 501(c)(3) tax-exempt organization (EIN: [INSERT EIN]), we provide written acknowledgment for all donations as required by IRS regulations. These receipts include:
- Organization name and EIN
- Date and amount of contribution
- Statement regarding goods or services provided in exchange (if applicable)
- Required tax-deductibility language
Donor Recognition
We may recognize donors in annual reports, on our website, or in other materials unless you request anonymity. You may opt out of public recognition at any time.
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Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
You may request to review or update your personal information by contacting us.
Opt-Out of Communications
You may opt out of receiving promotional emails or newsletters at any time by:
- Clicking the "unsubscribe" link in any email
- Contacting us directly at info@holdthelinerecovery.com
- Updating your preferences in your account settings
You cannot opt out of transactional emails related to donations or services you've requested.
Data Deletion
You may request deletion of your personal information, subject to our legal obligations to retain certain records. Program participants should note that treatment records must be retained according to regulatory requirements.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
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Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
For program participants ages 13-17, we follow applicable state and federal regulations regarding parental consent and confidentiality.
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State-Specific Disclosures
Residents of certain states may have additional privacy rights. If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale of personal information (note: we do not sell personal information)
- Right to non-discrimination for exercising privacy rights
To exercise these rights, contact us at info@holdthelinerecovery.com.
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Your Consent
**By using our website, enrolling in our programs, or making a donation, you consent to this Privacy Policy.**
If you are a program participant, you will be asked to sign a separate consent form that provides additional detail about how your health and recovery information will be used and protected.
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Changes to Our Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will:
- Post the updated policy on this page
- Update the "Last Modified" date at the top
- Notify you via email or prominent notice on our website (for significant changes)
**Policy changes will apply only to information collected after the date of the change.** Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
**This policy was last modified on May 19, 2025.**
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Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact:
**Hold the Line Recovery Non-Profit**
1505 Jefferson St
Commerce TX 75428
info@holdthelinerecovery.com
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Compliance Statements
This Privacy Policy is designed to comply with:
- 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records)
- HIPAA Privacy Rule (where applicable)
- IRS regulations for 501(c)(3) organizations
- State charitable solicitation laws
- California Consumer Privacy Act (CCPA)
- Other applicable federal and state privacy laws
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**Acknowledgment:** By using our services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.